If you are dissatisfied with your purchase for any reason, please contact us at 419-473-8928 to obtain a Return Authorization Number. All items must be returned in the original condition and are subject to a 15% restocking fee. Software, CDs, DVDs and other copy written material must be unopened, except in the cases of defective product. Printed materials such as workbooks and reproducible books cannot be returned due to copyright laws. All returns must be made within 30 days of the original purchase and accompanied by the original receipt.